- Employees that are assigned to the account
- Number of employees who support the account as well as their credentials
- Years of experience of the employees
- The experience of the service provider in the particular specialty
- Commitment towards regulatory compliance: As a medical practitioner, it is your responsibility to comply with legal regulations. Whether the collections are outsourced to billing services or not, these legal regulations should be followed. For example, if the billing codes are changed for increasing the collections, it will amount to regulatory incompliance. Ask about the training methods used by the providers for keeping the staff updated about the current federal and state regulations, guidelines and rules.
- Dedication towards the maintenance of customer service standards
- Use of billing software and IT resources: Ask the service provider about the technology resources and medical billing software utilized for providing physician billing services. Evaluate their ease of use and security features. Additionally, the frequency of updates should also be checked. Their automated systems along with technology solutions should be assessed to ensure that they can keep pace with industry changes.